Frequently Asked Questions

The process begins with you issuing a formal Letter of Intent (LOI) including your refinery details and KYC documentation (company registration documents and identification). Contact us via WhatsApp, email, or our enquiry form to initiate the conversation.

Buyers are required to provide: a formal Letter of Intent (LOI) stating quantity, quality specifications, and delivery destination; company registration documents; valid identification for key principals; and refinery or destination details.

Orange Investments serves international buyers globally, with a particular focus on buyers in the United States, United Kingdom, Germany, Switzerland, Belgium, Netherlands, France, Italy, Spain, United Arab Emirates, Singapore, Hong Kong, and Canada.

We work primarily with wholesale and bulk transaction buyers. Please contact our team to discuss your specific quantity requirements and whether they align with our current capabilities.

CIF stands for Cost, Insurance, and Freight — an Incoterm® under which the seller covers the cost of goods, freight to the destination, and insurance during transit. Orange Investments covers: freight and logistics, insurance coverage, and export clearance and compliance.

Buyers are required to remit 8% of the total consignment value before export preparation begins. This covers all export-related obligations including: government royalties and statutory charges, refining and smelting, export permits and certifications, secure packaging and insurance, and freight and logistics handling.

The full balance is paid only after the gold arrives at your nominated refinery or destination and the final independent assay is completed. Assay results from the buyer's refinery are binding for final settlement — this structure provides maximum protection for the buyer.

Yes. At the Buyer's request, Orange Investments may provide collateral security — such as asset-backed or transactional guarantees — to safeguard the Buyer's initial financial input. This is subject to mutually agreed terms and is discussed on a transaction-by-transaction basis.

From confirmation of the initial 8% payment, the typical process involves 3–7 days for export permit issuance and documentation preparation, 1–3 days for bar preparation and quality verification, and 1–2 days for logistics coordination and loading. Total preparation time is typically 7–14 working days.

The buyer identifies and sources a private charter company legally operating in Uganda, submits options to Orange Investments for due diligence, and upon approval, pays the charter company directly. Following receipt of the charter payment receipt, Orange Investments proceeds to obtain the necessary bond and clearance documentation, prepares the gold for shipment, and the gold is loaded onto the approved aircraft.

Representatives of Orange Investments shall accompany the Buyer to the Buyer's refinery for final assay and verification upon arrival at the destination. This ensures continuity of the chain of custody and facilitates the final settlement process.

Under the charter procedure, the 8% bond covers smelting, insurance, government taxes, government royalties, documentation, and all related export procedures. The charter flight cost itself is paid directly by the buyer to the approved charter company separately.

We work with investment-grade gold sourced through Uganda's established mineral supply channels. Gold specifications (fineness/purity) are stated in the formal agreement and certified by assay at both the Uganda export stage and at the buyer's refinery.

Each shipment includes: MEMD export permit, assay certificate, weight certificate, government royalty payment receipts, commercial invoice, insurance certificate, airway bill, packing list, and testing certification and inspection records.

Yes. The final assay is conducted at the buyer's nominated refinery upon delivery. The results of this independent assay are binding for final settlement — the buyer pays the balance based on the confirmed specifications from their own assay. This is a fundamental buyer protection in the CIF structure.

Our documentation chain — from MEMD export permit to assay certificate and royalty receipts — provides the audit trail required by international compliance frameworks (OECD Due Diligence Guidance, EU Conflict Minerals Regulation, LBMA Responsible Gold Guidance). We support buyers' KYC and AML requirements throughout the process.

The fastest way to reach us is via WhatsApp at +256 744 446 181. You can also use our online enquiry form or send an email. We respond promptly to all serious international buyer enquiries.

Yes. Qualified buyers and their representatives are welcome to visit. Please arrange a meeting in advance by contacting us via WhatsApp or email.